Email us at support@miyihome.com or use the form on our Contact Us page. We aim to reply within 24–48 hours on business days.

We accept major debit/credit cards (e.g., Visa, Mastercard). Additional options may appear at checkout based on your location.

We’ll email you an order confirmation after purchase and a shipping confirmation with tracking once your parcel has been dispatched. Use the tracking link in that email for updates.

Yes—if your order hasn’t dispatched yet. Email support@miyihome.com as soon as possible with your order number and the correct address.

You can request cancellation within 1 hour of purchase. After that, cancellation depends on dispatch status; once shipped, the order can only be managed as a return under our policy.

Orders are dispatched from our overseas fulfilment centre. Estimated delivery times:
• UK: 5–12 business days
• EU: 7–15 business days
Delivery times may vary due to carrier or customs delays.

Yes. We’ll send you a shipping confirmation email with a tracking link as soon as your order is on its way.

• Underwear: Not returnable once packaging is opened, unless faulty or not as described.
• Beauty devices: Returnable only if unopened with hygiene seal and original packaging intact (unless faulty or not as described).
For full details, please see our Refund & Returns Policy.

Please email us with your order number and clear photos of the issue. We’ll arrange a replacement or refund in line with our policy, and we’ll cover return shipping where applicable.

Approved refunds are issued to your original payment method within 5–10 business days after we receive and inspect your return.

Prices are shown in the currency selected on our site (typically GBP for UK, EUR for EU). If your bank account uses a different currency, your bank may apply its own exchange rate or fee.

We currently ship to the UK and EU. If you’re outside these regions, please email us and we’ll confirm if delivery is available.